Content Strategy

How to structure documentation for a software product from scratch — navigation hierarchy, content grouping principles, and the decisions you make before writing a single page.

A taxonomy of documentation types — what each is for, when to use it, and how to distinguish concepts, tasks, references, and tutorials in practice.

Every documentation decision depends on knowing who you're writing for. Covers how to build audience profiles and apply them to structure, depth, vocabulary, and tone.

What to measure, how to collect it, and how to use data to make documentation decisions. You cannot improve what you don't measure.